Quick question: we run a 1-in-4 on-call rota to cover late vessel rollovers and client customs escalations, and candidates this month are pushing for a fixed stipend plus per-call. If you’re at a mid-size forwarder on CargoWise in the UK, what are you paying (we’re at £120 stipend + TOIL) and has it improved retention without denting service levels?
We’re a mid-size CW1 shop in the UK and swapped “£120 stipend + TOIL” for £150 flat plus £25 per escalation after a 10-minute threshold, and tightened CargoWise exceptions so only EDI fails or vessel rollover milestones trigger a call. Retention ticked up and service held, but we also cap three paid calls a night and define what counts as a ‘call’ so Slack nudges aren’t billable. Would your 1-in-4 tolerate a 10–15 minute threshold?